Help Center

How can we help?

Find answers to common questions about roofing, pricing, insurance claims, and more.

Getting Started

New to Vulcan? Start here for the basics on inspections, estimates, and what to expect.

Call us at (314) 818-1906 or use our satellite estimator to get a ballpark price in 60 seconds. We will follow up to schedule an in-person inspection at no cost.

A 60-second tool at vulcanconstruction.com/estimate that uses satellite measurements to give you an accurate ballpark price. The in-person inspection produces the final number.

We serve a 75-mile radius from both St. Louis and Chicago city centers, covering most of Missouri and Illinois. Check our service area map for details.

Yes. Vulcan Construction is fully licensed, bonded, and insured in both Missouri and Illinois.

Usually within 2-3 business days. For storm damage, we often schedule same-day or next-day inspections.

Monday through Friday, 7 AM - 6 PM. Saturday, 8 AM - 2 PM. Both markets operate on local time.

Pricing & Estimates

Transparent pricing details, deposit policies, and how our estimates work.

Every roof is different. Use our satellite estimator for a 60-second ballpark. Final pricing depends on roof size, pitch, material choice, and any decking repairs found during tear-off.

We offer flexible payment arrangements discussed during your inspection. The most common option is 50% deposit with the balance due on completion.

Three options: pay in full (with priority scheduling), half down with the balance on completion (most popular), or pay in thirds -- one-third at signing, one-third mid-project, one-third on completion.

The minimum deposit is 50% of the project total. This secures your spot on our schedule and covers material procurement.

Plywood sheathing replacement is $65 per 4x8 sheet. We photograph every damaged board before covering it and review all extra work with you at project closeout.

Use our free Bid Checker tool. It instantly tells you if the quotes you have are fair, high, or suspiciously low.

Insurance Claims

Everything you need to know about filing claims, working with adjusters, and storm damage.

Yes. We work directly with your insurance adjuster, meet them on-site, document all damage, and if insurance underpays, we file a supplement on your behalf -- all at no extra cost to you.

Nothing out of pocket beyond your deductible. Insurance covers the full replacement. Our job is to make sure they pay what they owe.

Stay off the roof. Photograph damage from the ground. Do not authorize any permanent repairs before the adjuster visits. Then book a free storm damage inspection with us.

A pre-built documentation package for $149 that gives you adjuster-ready photos, measurements, and a sample claim letter. Available at our products page.

Yes. After we file your claim, you can track every update in real time at vulcanconstruction.com/my-claim.

Materials & Products

Shingle brands, flat roof systems, add-ons, and digital products we offer.

GAF Timberline HDZ and Owens Corning Duration architectural shingles are our standard options. IKO is also available. All are premium architectural-grade shingles with excellent wind and impact ratings.

Yes. We install TPO, EPDM, and modified bitumen flat roof systems for both commercial and residential properties.

We install gutters, fascia, and soffit -- the full exterior envelope. These can be paired with a roof replacement or booked as standalone projects.

Yes. A drone inspection is $199 and includes a full photo report of your roof condition, delivered digitally.

A $69 digital report that analyzes your roof using satellite imagery. Great if you want to understand your roof's condition but are not ready for an in-person inspection. Available at our products page.

A $199 certification designed for homeowners selling their property. It gives buyers confidence in the roof condition and can help close deals faster. Learn more at our products page.

Scheduling & Process

Timelines, what happens on install day, permits, and project coordination.

Most residential roofs are completed in 1-3 days. We never leave a roof open overnight -- your home is always protected at the end of each work day.

We always perform a full tear-off down to the deck. We never roof over existing material. This lets us inspect the decking and ensures the longest-lasting installation.

Yes. We handle all permitting in both Missouri and Illinois, and we schedule the final building inspection.

No, you do not need to be home. However, we recommend moving cars away from the house and taking fragile items off interior walls -- tear-off creates significant vibration.

We lay tarps over plants and landscaping, protect your gutters, and run a magnetic nail sweep of your entire property at the end of every job.

Our installation team will contact you within 24 hours to finalize the inspection, confirm material selections, and schedule your install date.

Warranty & Maintenance

Manufacturer warranties, our workmanship guarantee, and long-term roof care.

Depending on the shingle chosen, you receive a 25- to 50-year limited manufacturer warranty. This warranty is transferable once to a new homeowner.

Every Vulcan installation comes with our 10-year workmanship warranty, covering labor and installation quality.

Yes. Our Annual Digital Health Report is $29 per year and monitors your roof condition over time. Learn more at our products page.

Yes. Our Storm Alert Subscription is $4.99 per month and notifies you when severe weather is heading toward your property. Details at our products page.

Yes. Both the manufacturer warranty and the Vulcan workmanship warranty are transferable once to the next homeowner. Contact us to initiate the transfer.

Call us at (314) 818-1906 or email support@vulcanconstruction.com. We will schedule an inspection to assess the issue and determine warranty coverage.

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